Privacy Policy

Effective Date: July 18, 2025

This Privacy Policy explains how ChargePanda LLC (“we,” “our,” or “us”) collects, uses, and protects the personal information of users (“you,” “your”) when you use our website, products, or services. By accessing or using ChargePanda, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name

Email address

Company name (if applicable)

Billing address

Payment details (processed via third-party gateways)

b. Technical Information

IP address

Browser type and version

Operating system

Device information

Access logs and usage data

c. Software Usage Data

License key usage

Feature activation and frequency

System environment (PHP version, domain name, etc.)

We do not collect your end-customer data unless you explicitly share it with our support team for troubleshooting purposes.

2. How We Use Your Information

We use your information to:

Deliver and maintain the ChargePanda software

Process transactions and manage licenses

Provide customer support and updates

Send important account or product-related emails

Improve our software based on usage feedback and bug reporting

Comply with legal obligations

We do not sell, rent, or share your personal data with third-party marketers.

3. Payment Information

All payments are processed securely via trusted third-party gateways (e.g., Stripe, PayPal, Braintree). We do not store your credit card or payment details on our servers.

4. Cookies and Analytics

We may use cookies and analytics tools (like Google Analytics) to:

Understand how visitors interact with our website

Improve navigation and experience

Track conversions or feature interest

Cookies can be disabled through your browser settings, but doing so may impact functionality.

5. Data Security

We take reasonable technical and organizational measures to protect your data:

SSL encryption on our website

Access controls on sensitive systems

Encoded license logic and file access rules

You are responsible for securing your self-hosted ChargePanda instance, including server-level access, backups, and firewall configurations.

6. Data Retention

We retain personal data only as long as necessary for the purposes stated:

Account and license data: as long as your license is active

Transaction records: for tax and audit purposes

Support requests: for reference and quality assurance

You may request deletion of your data by contacting us.

7. Data Access & Control

You have the right to:

Access the data we hold about you

Request correction or deletion

Withdraw consent (where applicable)

Request export of your data in a readable format

To exercise these rights, please email us at contact[@]chargepanda.com.

8. International Data Transfers

ChargePanda LLC is based in the United States, but our users are global. If you access our services from outside the U.S., you agree to the transfer and processing of your data in accordance with this Privacy Policy.

9. Children’s Privacy

ChargePanda is not intended for use by children under 13. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Major changes will be posted on our website or communicated via email. Continued use of our services after changes means you accept the revised policy.

11. Contact Us

For questions, concerns, or data requests, contact us at:
📧 [contact]@chargepanda.com